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(708) 562-0300 Phone
(708) 562-0400 Fax
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Who to contact to get your questions answered.

Workers’ Compensation Claims Mike Metzger (708) 236-6351

General Liability Claims Margie Zarcone (708) 236-6361

Contribution Statements,
Monthly/Quarterly Claims Reports,
Member Deductibles,
General financial inquiries
Ashli Motyka (708) 236-6371

Billing Statements Telly Panousis (708) 236-6345

Optional Coverages,
Certificates of Coverage,
Review of Contracts,
Defense and Indemnification,
Early Intervention Program,
Reservation of Rights Letters,
Underwriting Data Questionnaire,
Property Appraisals
Susan Garvey (708) 236-6341

Pooled Service Programs,
Grant Programs,
Discount Programs, 
Risk Management Programs,
Model Policies,
Risk Management Best Practices,
Rapid Response Team
Unemployment Claims Administration
Jennifer Swahlstedt (708) 236-6365

IRMA Membership
Customer Service
Margo Ely (708) 236-6333

Website access and questions,
Meeting schedule,
Proxy for Board Meetings,
Resolutions for Appointment of 
Delegates and/or Alternates,
Special Events Liquor Liability Applications,
General Questions
Donna Morin (708) 236-6349

IRMA Business Hours

Monday through Friday
7:00 am - 4:30 pm

Office closed on the following holidays:

New Year's Day
Martin Luther King Day
Memorial Day
4th of July
Labor Day
Thanksgiving Day & Day After
Christmas Eve & Christmas Day